Suggestions, Comments and Complaints

We welcome all comments on the services provided by the Practice.

We are continually looking to turn our patients’ feedback into real improvements in the services we provide. We use it to focus on the things that matter most to our patients, carers and their families.

We would like to hear from you if you have a suggestion on how we can do things better to improve our patients’ experiences. We’d also like to hear from you if you are pleased with the service you’ve received.

We’ll let the staff involved know and share the good practice across our teams.

You may write to us or contact us by phone.

Our details can be found on our Contact Us page.

If you have a complaint, please let the practice know as soon as you can so we can investigate and do our best to put things right. You can contact the practice manager by email (dawn.dennis@nhs.net) or by phone 0208 643 9651 or by letter.

For more information regarding complaints, please download our Complaints Leaflet.

Should you however, be unhappy with our responses you have the right to complain to The Ombudsman and details of how to access this free service are given below.

How can the Parliamentary & Health Service Ombudsman help you with your complaints

The Parliamentary and Health Service Ombudsman make final decisions on complaints that have not been resolved by the NHS in England, UK Government departments and some other UK public organisations.

They do this fairly.

You can complain to them if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

This service is free.

View the short animations which help to explain the work the they do, how they can help to sort out complaints including information about what their role is.

For more information visit the Parliamentary and Health Service Ombudsman website.