Benhill and Belmont GP Centre

 

Teenage Health

Advice on all things teenage - from skin problems to sexual health. More...

Minor Injuries

Our friendly and experienced staff can attend to any minor injury. More...

Nursing Services

Our nurses can provide a varied range to services. Find out more...

Practice

Practice Profile

Benhill and Belmont GP Centre operates from two surgeries, both of which are fully equipped, and patients attend one or the other surgery. (The majority, 60% of patients, are registered at Benhill Avenue.)

The practice consists at the present time of five GP Principals, four GP Associates and two GP Registrars caring for 10,600 patients. In addition to the doctors, we also have an excellent integrated nursing team.

There are 4 Practice Nurses and 1 Health Care Assistant with a wide range of skills, and both Community Nurses and Health Visitors on site. Antenatal clinics are held weekly.

In addition to the clinical team we have experienced reception, administrative and managerial staff. Our practice team is a mixture of full and part time posts.

The practice started shortly after World War 2 and Benhill Avenue was developed in the 1960's; it has subsequently had several extensions added to the original building. The Belmont surgery was built in 1990, having moved from small premises across the road. Belmont has already had an extension added.

We use a personal list system, which, despite the presence of two surgeries, seems to work well. Our practice population is stable with less than l0% patient turnover per year. We have an above average number of elderly (aged over 75) patients at l0%. Ethnic Minorities make up 5% of the population of the London Borough of Sutton.

All doctors and staff are supported in broadening their medical practice, and, as well as primary care, we have particular interest and expertise in minor surgery, family planning, occupational health and travel medicine. The practice is involved in undergraduate and postgraduate medical teaching.

Patient Charter

Privacy Notice

Our Service to You

As a patient of this practice you can expect:

  • To be seen the same day for conditions you and the doctor agree are urgent.
  • To be seen by a doctor within 2 working days for non-urgent conditions. You may have to wait longer if you ask for a named doctor.
  • To have your records treated confidentially, subject to your wish to have relatives and friends informed of the progress of your treatment.
  • To be seen within thirty minutes of any appointment you are offered at the surgery and failing this, to give you an explanation.
  • To be seen at home at your doctor’s discretion.
  • To have your long term medication and treatment reviewed at agreed intervals.
  • To be informed (through leaflets, notices, etc.) of the practice’s services and how best to use them.
  • To receive healthcare in clean, comfortable and appropriate surroundings.
  • To be treated with respect and courtesy.

Help us to Help you

As a patient of this practice we expect you:

  • To inform the practice of changes in personal details, i.e. changes of name or address.
  • To treat the doctors and practice staff with respect and courtesy.
  • To observe the timings/procedures given for appointments, telephone calls, prescriptions, etc.
  • To give the practice as much notice as possible if you are unable to keep a booked appointment.
  • To make more than one appointment if more than one person needs to be seen.
  • To be prepared to make further appointments if you have numerous or complicated problems.
  • To be patient if appointment times are running late – it may be you who needs the extra time on another occasion.
  • To ask for a home visit only if the illness prevents you from attending the surgery – children can usually be brought to the surgery.
  • To take time to read the notices in the waiting area. These are displayed to inform you of relevant practice or local information. 

Spoken Languages

For patients whose main language is not English, the following languages are offered by the surgery. French, Hindi, Italian, Punjabi, Sinhalese and Urdu.

Three days prior notification is required to use this service.

The practice also has access to a Face-to-Face and Telephone Interpreting Service for non urgent appointments. Please let the receptionist know when booking an appointment, including the language required.

Training

The practice is approved for providing training to qualified doctors who are pursuing a career in general practice. These doctors are with us for up to one year and have at least three years’ experience in hospital medicine.

The practice is also involved in training newly qualified doctors who are undertaking a range of posts before deciding on a specialization.

In addition, the practice is involved in the training of medical students. They may sit in with your doctor. Your permission will be requested for this at the start of consultation.

Link to the London deanery www.londondeanery.ac.uk  

Disabled Access

Both our surgeries are accessible by wheelchair and have toilet facilities if required.

We suggest that, if you have problems entering the surgeries, you should tell the receptionist when you make your appointment so that they can be prepared to help you.

Complaints

If you have a complaint, please let the practice know as soon as you can so we can investigate and do our best to put things right. You can contact the practice manager by email (dawn.dennis@nhs.net) or by phone 0208 643 9651 or by letter.

For more information regarding complaints, please download our Complaints Leaflet.

Should you however, be unhappy with our responses you have the right to complain to The Ombudsman and details of how to access this free service are given below.

How can the Parliamentary & Health Service Ombudsman help you with your complaints

The Parliamentary & Health Service Ombudsman make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other UK public organisations.

They do this fairly.

You can complain to them if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.

This service is free.

View the short animations which help to explain the work the they do, how they can help to sort out complaints including information about what their role is.

For more information visit the Parliamentary & Health Service Ombudsman website.

Care Quality Commission

Benhill and Belmont Practice is regulated by the Care Quality Commission (CQC). For more information on the CQC please visit www.cqc.co.uk.

CQC Report

Benhill and Belmont Practice has been rated 'Good' by the Care Quality Commission.

View the CQC report

Care Quality Commission - Benhill and Belmont Practice Overview

CQC Registered

We are fully registered with the Care Quality Commission. Download our Certificate of Registration.

Our registration with the Care Quality Commission means that we:

  • respect and involve our patients
  • obtain consent to care and treatment
  • care for the welfare of our patients
  • cooperate with other providers
  • ensure our patients are safeguarded
  • have Cleanliness and Infection Control
  • have Medicines Management Policies
  • operate in Safe and Suitable Premises
  • have suitable staffing policies
  • have a complaints procedure
  • comply with confidentiality protocols.

Clinical Commissioning Group

The practice is part of the Sutton Clinical Commissioning Group (CCG).

Contact with the CCG can be made by email to sutccg.office@nhs.net or by phone on 020 3668 1200.

Visit their website: www.suttonccg.nhs.uk.

IT/Statement of Intent

STATEMENT OF INTENT FOR BENHILL AND BELMONT IT/ELECTRONIC PATIENT RECORDS
 
New contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a statement of intent in relation to the following IT developments:-

  1. Referral Management
  2. Electronic Appointment Booking
  3. On line Booking of repeat prescriptions
  4. Summary Care Record
  5. GP2GP transfers
  6. Patient Access to records
     

Please find below details of the practice stance with regards to these developments:
 

Referral management

The practice will ensure that the NHS Number as the primary identifier in all NHS clinical correspondence will be used.

Electronic appointment booking

Practices are required to promote and offer the facility for all patients, who wish to, to book, view, amend, cancel and print appointments online.We currently offer the facility for booking and cancelling appointments on- line using Emis Acess via our website.

Online booking of repeat prescriptions

Practices are required to promote and offer the facility for all patients, who wish to, to order online, view and print a list of their repeat prescriptions for necessary drugs, medicines or appliances.We currently offer the facility for ordering repeat prescriptions on-line using Emis Access via our website.

Interoperable records/Summary Care Record.

Practices are required to enable successful automated uploads of any changes to a patient’s summary information, at least on a daily basis to the Summary Care record.Having your Summary Care Record available will help anyone treating you without your full medical record.  They will have access to information about any medication you may be taking and any drugs that you have a recorded allergy or sensitivity to.The practice is already live with SCR. However, if you do not want your medical records to be available in this way then you will need to let us know so that we can update your record.  You can do this via the ‘opt out form’ on our website

GP2GP Record Transfers

There is a contractual requirement to utilise the GP2GP facility for the transfer of patient records between practices, when a patient registers or de-registers.It is very important that you are registered with a doctor at all times. If you leave your GP and register with a new GP, your medical records will be removed from your previous doctor and forwarded on to your new GP via NHS England.  It can take several weeks for your paper records to reach your new surgery. With GP to GP record transfers, your electronic record is transferred to your new practice much sooner.

The practice confirms that GP2GP transfers are already active and we send and receive patient records via this system.Practices are required to promote and offer the facility for patients to view online, export or print any summary of information from their records relating to medications, allergies, adverse reactions and any other items/date such as ‘additional’ record elements which has been agreed between the contractor and the patient.

The practice has made available to patients (who have on-line Emis Access) to view their records relating to medication, allergies, adverse reactions and immunisations.

IT Update / Summary Care Record

We have now added a new page to our website entitled IT / Summary Care Record Please have a look. Here is a summary.

Just keeping you up to date with several projects.

The Friends and Family Test (FFT)

The FFT is building on the very important patient feedback work that is already happening in the Practice today and continues the principle that people who use NHS services should have the opportunity to provide feedback on their experience so that it can be used to improve services. It is not a traditional survey as it provides the opportunity for a continuous feedback loop between patients and practices. We would like to encourage our patients to complete the FFT following each contact with the practice.

What is the Friends and Family Test (FFT)?

The question that patients will be asked is:

‘How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?’ The responses are: ‘Extremely likely’, ‘Likely’, ‘Neither likely nor unlikely’, ‘Unlikely’, ‘Extremely unlikely’ or ‘Don’t know’.

As a practice it is a requirement to use the mandatory wording of the FFT question (as above) and offer a follow up question. This allows the opportunity to provide more detailed feedback about the patient’s personal experience and enables the process to build on existing patient feedback data. The practice has opted for the follow up question as detailed below:

'Please tell us the main reason for selecting your statement relating to the above question'. The FFT is not a tool to compare like with like because of the flexibilities in collection methodologies and variation in populations. It is a tool that can enhance data already gathered through Practice patient surveys.FFT needs to be accessible to all people and we need to ensure that everybody can answer the FFT question regardless of any barrier such as language, age or impairment.  The FFT will be available on the practice’s website and within the practice (manual questionnaires and a collection box) from Monday 1st December 2014.

Electronic Prescribing (EPS)

A new way to get your medicines and appliances. The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.What does this mean for you?

If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.

Is this service right for you?

Yes, if you have a stable condition and you:

  • don’t want to go to your GP practice every time to collect your repeat prescription.
  • collect your medicines from the same place most of the time or use a prescription collection service now.

It may not be if you:

  • don’t get prescriptions very often.
  • pick up your medicines from different places.How can you use EPS?

You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:

  • a pharmacy.
  • a dispensing appliance contractor (if you use one).
  • your dispensing GP practice (if you are eligible).

Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.

Can I change my nomination or cancel it and get a paper prescription?

Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.

Is EPS reliable, secure and confidential?

Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions. For more information visit www.hscic.gov.uk/epspatients

What is the Summary Care Record?

The NHS in England is using an electronic record called the Summary Care Record to support patient care. Whoever provides your  Healthcare keep their own medical records about you.
These places can often only share information from your records by letter, fax or phone. At times, this can delay information sharing and this can affect decision making and slow down treatment.

About your Summary Care Record (SCR)

Your Summary Care Record contains important information about any medicines you are taking, any allergies you suffer from and any bad reactions to medicines that you have previously experienced. Allowing authorised healthcare staff to have access to this information will improve decision making by doctors and other healthcare professionals and has prevented mistakes being made when patients are being cared for in an emergency or when their GP practice is closed. Your Summary Care Record also includes your name, address, date of birth and your unique NHS Number to help identify you correctly.

Who can see my Summary Care Record?

Healthcare staff who have access to your Summary Care Record:

  • need to be directly involved in caring for you
  • need to have an NHS Smartcard with a chip and passcode
  • will only see the information they need to do their job and
  • will have their details recorded every time they look at your record Healthcare staff will ask for your permission every time they need to look at your Summary Care Record. If they cannot ask you (for example if you are unconscious or otherwise unable to communicate), healthcare staff may look at your record without asking you, because they consider that this is in your best interest.If they have to do this, this decision will be recorded and checked to ensure that the access was appropriate.

You can choose to have a Summary Care Record or you can choose to opt out.

If you choose to have a Summary Care Record and as you are registered with us, you do not need to do anything as a Summary Care Record is created for you.If you choose to opt out of having a Summary Care Record please print the attached form, complete and return it to the surgery

Please Note: If you have already completed an Opt-out form in the past then you do not need to complete a new one, all the relevant codes etc would have been entered onto your medical record to ensure your SCR is not uploaded or accessible by anyone else other than appropriate staff at the practice.

Text Messaging

If we have your mobile telephone number we will text you confirmation of your appointment when you book it and send you a text reminder the day before.  Please ensure we have your up to date, correct mobile number on your record.

New Apps for Your Mobile/Smart Phone

There are a couple of new apps for your Smart Phone:My Local NHS – provides you with ‘find a service’ ‘Call 111’ and ‘links’ etc.Patient Access - (If you have already have a login and password) to be able to book on-line appointment and order repeat prescriptions and will have access to your Summary Care Record

Sutton Integrated Digital Care Record

In February 2015 the London Borough of Sutton and NHS Sutton Clinical Commissioning Group were awarded £436,000 by the Department of Health's Integrated Digital Care Fund to develop a Sutton integrated digital care record (Sutton IDCR) and enable relevant health and social care staff to share records for the benefit of people registered with a GP in Sutton.

By providing a single view of information from the existing stand-alone systems, the Sutton IDCR will make it possible for doctors, nurses and care professionals to have access, once the patient has given consent, to an integrated care record (ie a record that holds relevant health and social care information). This project will lay the foundations of data-sharing across the care community in Sutton.

If you are wondering how this differs from what happens now, the reality is that some data is already routinely shared between health organisations to make sure that patients receive appropriate health care.  For instance, at the moment if you go to A&E in an emergency, the doctors and nurses in the hospital will inform your GP and other relevant health staff, such as community nurses,  about your treatment in A&E and any follow-up that is needed. This new system essentially will make this information exchange safer, speedier and more accurate by providing a system that can be accessed by both health and social care professionals, which in turn should lead to better health outcomes for you, the patient.

It is important to emphasise that your information will only be accessed from this system after you have had the opportunity to discuss the passport with your GP and/or social care professional.  You can also "opt out" of the new way of sharing information.  Your health and social care data will not be included if you opt out.  Social care clients will be asked to give their explicit consent before their records are added to the passport.

The project will link local GP systems in Sutton and the social care system at the London Borough of Sutton to the shared record, enabling GPs to see social care data whilst they are sitting with a patient in the surgery. At the same time, relevant aspects of the GP record will be available to other authorised health professionals in community and hospital teams as well as some social care professionals.

There are, of course, many benefits to enabling health and social care staff to share patient/service user records. Initially work will focus on linking social care information so that health care professionals can see important basic information such as details of a patient's social worker or responsible team and contacts. We estimate that even having this basic information could save up to half a day's delay/effort for each case where the patient/service user is unable to provide the relevant information.

The new system will also bring a number of time-saving benefits to health and social care services in Sutton, enabling them to run much more efficiently. For example, GPs and practice nurses will be able to quickly establish whether a patient has a care package in place and what is included, and community nurses and social service staff will know what medication and health issues a patient has that they need to be aware of. In turn, this should help to reduce the number of people being admitted to hospital in an emergency due to better medication compliance and monitoring.

We are planning to make the Sutton Care passport available from November 2015.

For more information on the Integrated Digital Care Fund go to The Integrated Digital Care Fund: Achieving Integrated Health and Care Records.​

Please view the Sutton Integrated Digital Care Record Poster.

Sutton Integrated Digital Care Record opt-in form

You can request for your clinical information to be shared with the Sutton Integrated Digital Care Record.

The below form is for those patients to opt BACK IN if they:

  • previously opted-out from the national Summary Care Record (SCR), and have therefore been opted-out of the Sutton Integrated Digital Care Record, but wish to be included in the Sutton Integrated Digital Care Record Scheme (this will not affect your decision to opt out of the national SCR);
  • originally opted-out from the local Sutton Integrated Digital Care Record scheme but now wish to opt back in.

Please download the Sutton Integrated Digital Care Record opt-in form.

Fair Processing Policy

Please view our Fair Processing privacy notice which explains why Benhill and Belmont collects information about you and how that information may be used.

GP Earnings Disclosure

The average pay for GPs working in The Benhill and Belmont GP Centre in the last financial year was £77,813 before tax and National Insurance. This is for 4 full time GPs and 5 part time GPs who worked in the practice for more than six months.

NHS England require that the net earnings of doctors engaged in the practice is publicised by 31 March 2018 at the latest. However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.