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Benhill and Belmont GP Centre operates from two surgeries, both of which are fully equipped, and patients attend one or the other surgery. (The majority, 60% of patients, are registered at Benhill Avenue.)
The practice consists at the present time of five GP Principals, four GP Associates and two GP Registrars caring for 10,600 patients. In addition to the doctors, we also have an excellent integrated nursing team.
There are 4 Practice Nurses and 1 Health Care Assistant with a wide range of skills, and both Community Nurses and Health Visitors on site. Antenatal clinics are held weekly.
In addition to the clinical team we have experienced reception, administrative and managerial staff. Our practice team is a mixture of full and part time posts.
The practice started shortly after World War 2 and Benhill Avenue was developed in the 1960's; it has subsequently had several extensions added to the original building. The Belmont surgery was built in 1990, having moved from small premises across the road. Belmont has already had an extension added.
We use a personal list system, which, despite the presence of two surgeries, seems to work well. Our practice population is stable with less than l0% patient turnover per year. We have an above average number of elderly (aged over 75) patients at l0%. Ethnic Minorities make up 5% of the population of the London Borough of Sutton.
All doctors and staff are supported in broadening their medical practice, and, as well as primary care, we have particular interest and expertise in minor surgery, family planning, occupational health and travel medicine. The practice is involved in undergraduate and postgraduate medical teaching.
As a patient of this practice you can expect:
As a patient of this practice we expect you:
For patients whose main language is not English, the following languages are offered by the surgery. French, Hindi, Italian, Punjabi, Sinhalese and Urdu.
Three days prior notification is required to use this service.
The practice also has access to a Face-to-Face and Telephone Interpreting Service for non urgent appointments. Please let the receptionist know when booking an appointment, including the language required.
The practice is approved for providing training to qualified doctors who are pursuing a career in general practice. These doctors are with us for up to one year and have at least three years’ experience in hospital medicine.
The practice is also involved in training newly qualified doctors who are undertaking a range of posts before deciding on a specialization.
In addition, the practice is involved in the training of medical students. They may sit in with your doctor. Your permission will be requested for this at the start of consultation.
Link to the London deanery www.londondeanery.ac.uk
Both our surgeries are accessible by wheelchair and have toilet facilities if required.
We suggest that, if you have problems entering the surgeries, you should tell the receptionist when you make your appointment so that they can be prepared to help you.
If you have a complaint, please let the practice know as soon as you can so we can investigate and do our best to put things right. You can contact the practice manager by email (email@example.com) or by phone 0208 643 9651 or by letter.
For more information regarding complaints, please download our Complaints Leaflet.
Should you however, be unhappy with our responses you have the right to complain to The Ombudsman and details of how to access this free service are given below.
The Parliamentary & Health Service Ombudsman make final decisions on complaints that have not been resolved by the NHS in England, UK government departments and some other UK public organisations.
They do this fairly.
You can complain to them if you believe there has been injustice or hardship because an organisation has not acted properly or fairly or has given you a poor service and not put things right.
This service is free.
View the short animations which help to explain the work the they do, how they can help to sort out complaints including information about what their role is.
For more information visit the Parliamentary & Health Service Ombudsman website.
Benhill and Belmont Practice is regulated by the Care Quality Commission (CQC). For more information on the CQC please visit www.cqc.co.uk.
Benhill and Belmont Practice has been rated 'Good' by the Care Quality Commission.
We are fully registered with the Care Quality Commission. Download our Certificate of Registration.
Our registration with the Care Quality Commission means that we:
The practice is part of the Sutton Clinical Commissioning Group (CCG).
Contact with the CCG can be made by email to firstname.lastname@example.org or by phone on 020 3668 1200.
Visit their website: www.suttonccg.nhs.uk.
STATEMENT OF INTENT FOR BENHILL AND BELMONT IT/ELECTRONIC PATIENT RECORDS
New contractual requirements came into force from 1st April 2014 requiring that GP practices should make available a statement of intent in relation to the following IT developments:-
Please find below details of the practice stance with regards to these developments:
Practices are required to promote and offer the facility for all patients, who wish to, to book, view, amend, cancel and print appointments online.We currently offer the facility for booking and cancelling appointments on- line using Emis Acess via our website.
Practices are required to promote and offer the facility for all patients, who wish to, to order online, view and print a list of their repeat prescriptions for necessary drugs, medicines or appliances.We currently offer the facility for ordering repeat prescriptions on-line using Emis Access via our website.
The practice confirms that GP2GP transfers are already active and we send and receive patient records via this system.
The practice has made available to patients (who have on-line Emis Access) to view their records relating to medication, allergies, adverse reactions and immunisations.
The FFT is building on the very important patient feedback work that is already happening in the Practice today and continues the principle that people who use NHS services should have the opportunity to provide feedback on their experience so that it can be used to improve services. It is not a traditional survey as it provides the opportunity for a continuous feedback loop between patients and practices. We would like to encourage our patients to complete the FFT following each contact with the practice.
The question that patients will be asked is:
‘How likely are you to recommend our GP practice to friends and family if they needed similar care or treatment?’ The responses are: ‘Extremely likely’, ‘Likely’, ‘Neither likely nor unlikely’, ‘Unlikely’, ‘Extremely unlikely’ or ‘Don’t know’.
As a practice it is a requirement to use the mandatory wording of the FFT question (as above) and offer a follow up question. This allows the opportunity to provide more detailed feedback about the patient’s personal experience and enables the process to build on existing patient feedback data. The practice has opted for the follow up question as detailed below:
'Please tell us the main reason for selecting your statement relating to the above question'. The FFT is not a tool to compare like with like because of the flexibilities in collection methodologies and variation in populations. It is a tool that can enhance data already gathered through Practice patient surveys.FFT needs to be accessible to all people and we need to ensure that everybody can answer the FFT question regardless of any barrier such as language, age or impairment. The FFT will be available on the practice’s website and within the practice (manual questionnaires and a collection box) from Monday 1st December 2014.
If you collect your repeat prescriptions from your GP you will not have to visit your GP practice to pick up your paper prescription. Instead, your GP will send it electronically to the place you choose, saving you time.
You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.
You may not have to wait as long at the pharmacy as there will be time for your repeat prescriptions to be ready before you arrive.
Yes, if you have a stable condition and you:
It may not be if you:
You need to choose a place for your GP practice to electronically send your prescription to. This is called nomination. You can choose:
Ask any pharmacy or dispensing appliance contractor that offers EPS or your GP practice to add your nomination for you. You don’t need a computer to do this.
Yes you can. If you don’t want your prescription to be sent electronically tell your GP. If you want to change or cancel your nomination speak to any pharmacist or dispensing appliance contractor that offers EPS, or your GP practice. Tell them before your next prescription is due or your prescription may be sent to the wrong place.
Yes. Your electronic prescription will be seen by the same people in GP practices, pharmacies and NHS prescription payment and fraud agencies that see your paper prescription now. Sometimes dispensers may see that you have nominated another dispenser. For example, if you forget who you have nominated and ask them to check or, if you have nominated more than one dispenser. Dispensers will also see all the items on your reorder slip if you are on repeat prescriptions. For more information visit www.hscic.gov.uk/epspatients
The NHS in England is using an electronic record called the Summary Care Record to support patient care. Whoever provides your Healthcare keep their own medical records about you.
These places can often only share information from your records by letter, fax or phone. At times, this can delay information sharing and this can affect decision making and slow down treatment.
Your Summary Care Record contains important information about any medicines you are taking, any allergies you suffer from and any bad reactions to medicines that you have previously experienced. Allowing authorised healthcare staff to have access to this information will improve decision making by doctors and other healthcare professionals and has prevented mistakes being made when patients are being cared for in an emergency or when their GP practice is closed. Your Summary Care Record also includes your name, address, date of birth and your unique NHS Number to help identify you correctly.
Healthcare staff who have access to your Summary Care Record:
You can choose to have a Summary Care Record or you can choose to opt out.
If you choose to have a Summary Care Record and as you are registered with us, you do not need to do anything as a Summary Care Record is created for you.If you choose to opt out of having a Summary Care Record please print the attached form, complete and return it to the surgery
Please Note: If you have already completed an Opt-out form in the past then you do not need to complete a new one, all the relevant codes etc would have been entered onto your medical record to ensure your SCR is not uploaded or accessible by anyone else other than appropriate staff at the practice.
If we have your mobile telephone number we will text you confirmation of your appointment when you book it and send you a text reminder the day before. Please ensure we have your up to date, correct mobile number on your record.
There are a couple of new apps for your Smart Phone:My Local NHS – provides you with ‘find a service’ ‘Call 111’ and ‘links’ etc.Patient Access - (If you have already have a login and password) to be able to book on-line appointment and order repeat prescriptions and will have access to your Summary Care Record
In February 2015 the London Borough of Sutton and NHS Sutton Clinical Commissioning Group were awarded £436,000 by the Department of Health's Integrated Digital Care Fund to develop a Sutton integrated digital care record (Sutton IDCR) and enable relevant health and social care staff to share records for the benefit of people registered with a GP in Sutton.
By providing a single view of information from the existing stand-alone systems, the Sutton IDCR will make it possible for doctors, nurses and care professionals to have access, once the patient has given consent, to an integrated care record (ie a record that holds relevant health and social care information). This project will lay the foundations of data-sharing across the care community in Sutton.
If you are wondering how this differs from what happens now, the reality is that some data is already routinely shared between health organisations to make sure that patients receive appropriate health care. For instance, at the moment if you go to A&E in an emergency, the doctors and nurses in the hospital will inform your GP and other relevant health staff, such as community nurses, about your treatment in A&E and any follow-up that is needed. This new system essentially will make this information exchange safer, speedier and more accurate by providing a system that can be accessed by both health and social care professionals, which in turn should lead to better health outcomes for you, the patient.
It is important to emphasise that your information will only be accessed from this system after you have had the opportunity to discuss the passport with your GP and/or social care professional. You can also "opt out" of the new way of sharing information. Your health and social care data will not be included if you opt out. Social care clients will be asked to give their explicit consent before their records are added to the passport.
The project will link local GP systems in Sutton and the social care system at the London Borough of Sutton to the shared record, enabling GPs to see social care data whilst they are sitting with a patient in the surgery. At the same time, relevant aspects of the GP record will be available to other authorised health professionals in community and hospital teams as well as some social care professionals.
There are, of course, many benefits to enabling health and social care staff to share patient/service user records. Initially work will focus on linking social care information so that health care professionals can see important basic information such as details of a patient's social worker or responsible team and contacts. We estimate that even having this basic information could save up to half a day's delay/effort for each case where the patient/service user is unable to provide the relevant information.
The new system will also bring a number of time-saving benefits to health and social care services in Sutton, enabling them to run much more efficiently. For example, GPs and practice nurses will be able to quickly establish whether a patient has a care package in place and what is included, and community nurses and social service staff will know what medication and health issues a patient has that they need to be aware of. In turn, this should help to reduce the number of people being admitted to hospital in an emergency due to better medication compliance and monitoring.
We are planning to make the Sutton Care passport available from November 2015.
For more information on the Integrated Digital Care Fund go to The Integrated Digital Care Fund: Achieving Integrated Health and Care Records.
Please view the Sutton Integrated Digital Care Record Poster.
You can request for your clinical information to be shared with the Sutton Integrated Digital Care Record.
The below form is for those patients to opt BACK IN if they:
Please download the Sutton Integrated Digital Care Record opt-in form.
Please view our Fair Processing privacy notice which explains why Benhill and Belmont collects information about you and how that information may be used.
The average pay for GPs working in the Benhill and Belmont GP Centre in the last financial year was £95,684 before tax and National Insurance. This is for five full-time GPs and three part-time GPs who worked in the practice for more than six months.
NHS England require that the net earnings of doctors engaged in the practice is publicised. However, it should be noted that the prescribed method of calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used for any judgement about GP earnings, nor to make any comparisons with other practices.