Benhill Opening Times
|Monday - Friday||8.00am - 6.30pm|
Benhill Consulting Times
Belmont Opening Times
|Monday to Thursday
||8.30am - 6.30pm|
||8.30am - 6.00pm|
Belmont Surgery will be closed from 1.00pm - 2.30pm daily*.
Belmont Consulting Times
*The telephones are switched over to our by-pass number
020 8770 0587 for urgent calls only between 12.30pm and 1.30pm.
Extended Opening Times
We are able to offer extended hours for routine pre booked appointments as follows:-
- Benhill Monday 7.00am - 8.00am and 6.30pm - 8.00pm
- Belmont Tuesday 7.00am - 8.00am and 6.30pm - 8.00pm
Benhill & Belmont GP Centre offers various types of appointments in an attempt to maximize patient access and choice:
- Routine Appointments
These appointments can be booked up to 1 month in advance. Appointments are made with the patient’s registered GP, GP associate, nurse practitioner or GP trainee. The timings of surgeries are mornings and early evenings to appeal to both families and the working population.
- Book on the Day Appointments
Some slots are not opened until the start of each day to enable patients who need an urgent appointment to be seen on the day. There are 2 slots in morning surgeries and 2 in afternoon surgeries. The afternoon slots can be booked from 11.30am at which time receptionists should not add anything further to the doctors’ morning lists.
- Triage Appointments
Each doctor has 4 triage appointments (of 5 minutes each) in the middle of each surgery. These are used for patients who request to see a doctor on the day and need to be triaged. The patient is telephoned, triaged by the doctor and brought in to be seen by the same doctor if necessary.
- Telephone Appointments
Each doctor has two routine telephone appointment slots in each surgery, at the beginning (of 5 mins each). These can be pre-booked by patients who request a telephone appointment rather than a face-to-face appointment. The patient should be informed that the clinician will aim to contact the patient near the appointment time.
- On-line Bookings
Patients can call the surgery to book appointments but now a significant proportion of routine appointments can be booked on-line.
- Extended hours
Access is increased outside normal working hours with early morning and late evening appointments on offer every Monday and Tuesday. Surgeries start at 7:00am and finish at 8:00pm.
- Home Visits
Housebound patients or those too unwell to attend surgery can request a home visit. This is normally carried out by their usual GP if they are available, otherwise the doctor on-call will allocate the visit accordingly. Patients are requested to call before 10:00am for a home visit.
- Double Appointments
Double appointments of 20 minutes duration are allowed in exceptional circumstances, for example, for a learning disability health check, complex diabetic or mental health reviews, postnatal baby checks and employment medicals. These are often booked at the end of a surgery in case more time is required. Patients with visual and hearing impairments and non-English speaking patients who require an interpreter, are also allocated a double appointment.
- Specialist Appointments
The practice runs a number of specialist clinics which patients can be referred to internally. These include minor surgery and cryotherapy and family planning clinics, including weekly lunchtime clinics for contraceptive procedures, which is a convenient time for mothers with school age children who find it difficult to attend after 3:00pm. There are also GPSIs in the practice specializing in musculoskeletal medicine, dermatology and diabetes who offer specific appointments for patients requiring expertise in these areas.
Policy written 7th November 2015 by Dr Mawani
Review Date: 7th November 2019
Reviewed: 1st November 2017
Protocol for Emergency Appointments
When patients call each morning asking for an urgent appointment, if it is deemed to be a medical emergency which cannot wait until the next routine slots, these patients should be allocated an appointment as follows:
- Book a telephone triage appointment. Each doctor and nurse practitioner has 4 x 5 minute telephone triage appointments close to the beginning of their surgery. If the clinician calls the patient and decides they need to be seen that day, the clinician who has triaged the patient over the phone, should arrange to see that patient themselves at the end of their surgery.
- If the patient needs to be seen face to face that same day, please offer a Book on the Day Appointment with a clinician, ideally with their own doctor first, or with another clinician if their own doctor is not available. For example, if their own doctor is fully booked, please offer a book on the day appointment with a GP associate or nurse practitioner.
- Urgent children under two years of age should automatically be added to either a book on day slot or as an extra at the end as these children if URGENT will need to be seen.
- Once the Book on the Day and Telephone Triage slots are taken, please add any extras as telephone triage appointments to the end of the usual doctor’s list. A specific time cannot be offered for these telephone calls. Please tell patients they may be called at any time. Please mark urgent telephone triage with an alert on screen, notifying the doctor that they should prioritise the call.
- Telephone triage for GPs who are absent should be shared amongst all consulting clinicians (including GP Partners, Associates and Nurse Practioner) to enable equitable workloads. For example, every clinician gets allocated one extra telephone triage call before allocating a second extra telephone call to a particular clinician.
- The on-call doctor should not receive more urgent telephone triage appointments than any other clinician as they often have other urgent queries to deal with in addition to their own surgery.
- Receptionists should not add any patients as extra face to face appointments without speaking to the clinician concerned. All extra appointments should be assessed by a clinician through telephone triage and it will be the responsibility of that clinician to complete the consultation, either over the phone or bring down and see themselves if required. Therefore, there should be no “sit and wait” appointments.
- Patients should not be advised to call back in the afternoon or the next day, they should be given an appointment (pre-book routine or emergency book on the day), or telephone triaged if no appointments available. Please do not add anything to clinician’s list from 11:00am onwards to enable time for admin, prescriptions and home visits. From 11:00am, all queries should be directed towards afternoon slots.
- All clinicians and receptionists are advised not to fill up book on the day slots in advance, or add extras on for the following day. This applies to both face-to-face appointments and telephone consultations. Specialist appointments that are not filled by the evening before, can be opened up as more book on the day appointments eg diabetes, family planning and COPD appointments.
Written by Dr S. Mawani
Date: 4th October 2017
Reviewed : 1st November 2017
Review: 1st November 2019
How to see the Doctor
You may consult any doctor if you have an urgent or special problem. However, we prefer patients to see their own doctor when possible. Patients should attend the surgery that they have registered at as their notes will be kept there. Arrangements can be made if you wish to change surgery.
The doctor will see you in surgery by appointment which can be made by calling or telephone between 8.30am and 6.00pm (Monday to Friday). Urgent cases can be seen the same day, otherwise you will be given the first available appointment.
If you cannot keep your appointment please let us know so that it may be offered to someone else.
Patient Access allows patients to make and cancel appointments 24 hours a day without contacting the surgery.
If you would like to use our on-line appointment booking system, you will need to register with us first. You can collect a registration form at reception.
Please note that you will be required to show some form of identification before your details can be released. (Proof of photo identification required – Passport, Driver’s Licence, National ID or Employee ID).
After you have received your registration letter you will be able to access the Patient Access system.
You can make one GP appointment up to 2 weeks ahead. The complexity of our appointments system means that only routine 10 minute GP appointments can be booked on-line. For all other appointments, please contact the surgery directly. This applies to 5 minute urgent GP appointments, double (or longer) appointments, telephone appointments, all Practice Nurse and Health Care Assistant appointments and appointments involving both GP and nurse, and includes blood pressures, cervical screening, coils, ante and post natal examinations.
We hope you find the on-line booking system of benefit. We would welcome your feedback.
Please note - you will only need to register once; this will give you access to both the online appointments and the repeat prescription services.
We believe that some consultations can be perfectly well undertaken without face-to-face contact. It is often possible to deal with minor problems, general health queries and follow-ups by phone. We are trying to make this type of consultation more available.
The receptionist may suggest a telephone consultation and patients are welcome to request one themselves.
Sometimes you may want simple advice on a health problem, test results or medication which is most easily done by telephone. We are happy to take calls by phone when we are not seeing patients. If you are phoning for blood or x-ray results the best time to phone is late morning or between 2.00pm - 4.00pm.
If you need a home visit please phone your surgery. The request will be passed to your doctor. Whenever possible please phone between 8.30am and 10.00am so that visiting rounds may be planned efficiently.
Allocated named GP
All our patients have an allocated named GP.